Notes
1 Song, Michael and Burress, Tim “Info-Glut and the K-Worker,” getcontrol.net White Paper, 2005.
2 Feldman, Susan “The High Cost of Not Finding Information,” KM World, vol. 13, issue 3, 2004, available at www.KMWorld.com.
3 Hallerman, David, “2004 Email Marketing Report,” eMarketer.com, 2004.
4 Song, Michael and Burress, Tim “Info-Glut and the K-Worker,” getcontrol.net White Paper, 2005.
5 Cavanagh, Christina Managing Your E-mail: Thinking Outside the Inbox, John Wiley and Sons, 2003, p. 159.
6 Song, Michael and Burress, Tim “Info-Glut and the K-Worker,” getcontrol.net White Paper, 2005.
7 Song, Michael and Burress, Tim “Info-Glut and the K-Worker,” getcontrol.net White Paper, 2005.
8 Leland, Karen, and Bailey, Keith Customer Service for ...
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