Contents

Foreword

  1 Confessions of an Info-Hamster

  2 A New Way to Work

  3 Email Adds Up!

  4 Strategy 1: Reduce Email Volume

  5 A Tale of Two Emails

  6 Strategy 2: Improve Email Quality

  7 Strategy 3: Info-Coaching Sustains Results

  8 Help! It’s Not So Easy!

  9 Harold’s Progress Check

10 Chaos in Info-Land

11 Strategy 4: File and Find It Fast With COTA

12 A Blue Sky Wrap Up

Epilogue

Appendix 1: Fast Answers for Busy Hamsters

Appendix 2: Case Study: Capital One’s Email Efficiency Solution

Notes

Acknowledgements

Index

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About the Authors

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