Contents
1 Confessions of an Info-Hamster
4 Strategy 1: Reduce Email Volume
6 Strategy 2: Improve Email Quality
7 Strategy 3: Info-Coaching Sustains Results
11 Strategy 4: File and Find It Fast With COTA
Appendix 1: Fast Answers for Busy Hamsters
Appendix 2: Case Study: Capital One’s Email Efficiency Solution
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