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1 Confessions of an Info-Hamster
2 A New Way to Work
3 Email Adds Up!
4 Strategy 1: Reduce Email Volume
5 A Tale of Two Emails
6 Strategy 2: Improve Email Quality
7 Strategy 3: Info-Coaching Sustains Results
8 Help! It’s Not So Easy!
9 Harold’s Progress Check
10 Chaos in Info-Land
11 Strategy 4: File and Find It Fast With COTA
12 A Blue Sky Wrap Up
Appendix 1: Fast Answers for Busy Hamsters
Appendix 2: Case Study: Capital One’s Email Efficiency Solution
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