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The Handbook for Quality Management, Second Edition, 2nd Edition by Paul Keller, Thomas Pyzdek

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About the Authors
Thomas Pyzdek is a Six Sigma consultant with more than 40 years of experience in the field. His clients include Ford, McDonald’s, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality Edwards Medal for outstanding contributions to the practice of quality management and the E.L. Grant Medal for outstanding leadership in the development and presentation of meritorious educational programs in quality. He has also received a Lean Six Sigma Leadership award from the American Quality Institute.
Paul Keller is president and chief operating officer with Quality America, Inc. He has developed and implemented successful Six Sigma and quality improvement programs ...

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