CHAPTER 8
Organizational Assessment
Organizational assessments provide an understanding of the current state of the organization relative to specific goals or objectives related to the three main stakeholder groups: customers, shareholders, and employees.
Assessing Quality Culture
Juran and Gryna (1993) define an organization’s quality culture as the opinions, beliefs, traditions, and practices concerning quality. While sometimes difficult to quantify, an organization’s culture has a profound effect on the quality produced by that organization. ...
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