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The Handbook of Employee Benefits: Health and Group Benefits 7/E by Jerry Rosenbloom

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CHAPTER 9Health Care Quality: Are We Getting Our Money’s Worth?

William J. Mayer

Employers have a number of reasons for offering medical benefits to their employees. Perhaps most important is the objective of attracting and retaining employees.1 More than 75 percent of small businesses offering medical benefits indicate that they think the provision of these benefits is “the right thing to do.”2 As employers have turned to managed care organizations (MCOs)—preferred provider organizations (PPOs), health maintenance organizations (HMOs) and point-of-service (POS) plans—and consumer-driven health care plans to help control the cost of these benefits, many have recognized the need to address issues of quality of care to ensure that their medical ...

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