CHAPTER ELEVEN

JUDGMENTAL BIASES IN CONFLICT RESOLUTION AND HOW TO OVERCOME THEM

Leigh L. Thompson and Brian J. Lucas

A common misconception that negotiators and dispute resolution professionals hold is that conflict escalation, stalemates, impasses, and lose-lose agreements are exclusively driven by intransigence and self-interested motivation. Whereas self-interest and competitive motivations interfere with productive conflict resolution, many seemingly benign beliefs and cognitions also thwart effective conflict resolution but often go undetected. Unfortunately, these beliefs are not easily corrected during the process of conflict resolution itself because it is difficult for negotiators to monitor them. Furthermore, third-party intervention ...

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