The Hard and Soft Sides of Change Management

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The Challenge of Change Management

Managing Change From the Hard Side With Bervin Cares

To Mary, vice president of administration, the plan to restructure finance jobs at Bervin Cares seemed perfect. Bervin was a large social service agency with more than two dozen sites across the county. Each site employed a junior accountant who handled routine financial transactions, such as reviewing and approving invoices, submitting payroll hours for processing, and responding to finance-related inquiries from the agency’s social workers and staff. The idea was to create a centralized finance service center that would manage these tasks for the entire agency. The junior accountant position at each site would be eliminated, and the employees who currently ...