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Communicating About Change
“As you know …”
How often have you heard those words when someone is talking about change? “As you know, we are outsourcing …” “As you know, our implementation will go live …” “As you know, we will be relocating operations …” “As you know, we are changing …”
Perhaps you’ve said those words yourself as you updated employees about a change initiative that was happening in your organization. I’ve certainly said “As you know” many times when I’ve talked with people about change. That’s a mistake. We need to change our mindset around communicating about change.
In fact, Caroline Langer, director of corporate communications at a global manufacturing company, and a leader with more than 30 years of experience communicating ...
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