USING SHEWHART CHARTS IN HEALTH CARE LEADERSHIP
The usefulness of Shewhart charts extends beyond the project level and into the realm of senior leadership. This chapter discusses how leaders can use a set of measures for learning about and improving their organization as a system. In some organizations, system-level data are primarily used to set targets linked to senior leadership accountability and financial compensation. This chapter illustrates a different use for key system-level data.
In order to improve the system, it is vital that senior leaders and board members view key measures of the organization’s status in ways that further their ability to ask pivotal questions, draw valid conclusions, and make insightful decisions. ...