CHAPTER 1

The Future of the Workplace

Of all human talents, among the most precious ones is this ability to discern opportunities around oneself, when others do not.

—MIHALY CSIKSZENTMIHALYI, FLOW

FORGET ABOUT CULTURE. HOW’S THE CLIMATE?

In an underground space with no windows, the sound levels from conversations among team members are at first alarming but become charming. It’s an oddity, in the open workspace, to have something that can be described as “charming.” The casual observer may not see it. Only when you listen to what’s happening and soak in the industrial funkiness of the workspace does the charm become evident. The noise becomes white. The fervent conversations reveal intelligence, creativity, fun, connection, and even creative ...

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