In successful change efforts, the first step is making sure sufficient people act with sufficient urgency—with on-your-toes behavior that looks for opportunities and problems, that energizes colleagues, that beams a sense of “let’s go.” Without enough urgency, large-scale change can become an exercise in pushing a gigantic boulder up a very tall mountain.
Off to a Bad Start
Have you ever seen a variation on this story?
Getting the Bosses’ Approval
From Ted Watson
The general idea—hardly unique to us—was to do business consistently across all of our operating units. We would have the same approach to conducting any activity regardless of whether a manager worked in Birmingham or Buffalo. We would use the same basic steps ...
Get The Heart of Change now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
