In highly successful change efforts, when people begin to understand and act on a change vision, you remove barriers in their paths. You take away the tattered sails and give them better ones. You take a wind in their faces and create a wind at their backs. You take away a pessimistic skipper and give the crew an optimistic boss.
The word empowerment comes with so much baggage, you might be tempted to abandon it. We won’t. As we use the term, empowerment is not about giving people new authority and new responsibilities and then walking away. It is all about removing barriers.
Removing the “Boss” Barrier
Often the single biggest obstacle is a boss—an immediate manager or someone higher in the hierarchy, a first-line supervisor ...
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