Why We Work

Work is love made visible.

—Gibran Khalil Gibran, “On Work”

Imagine this scenario: Jordan is a three-year-old whose favorite toy is a T. rex he got for Christmas. Unfortunately, the T. rex’s head broke, and the little boy is devastated. He is in tears, and his mom brings him to the local big box store—where, unbeknownst to Jordan, Santa Claus sourced the original T. rex. Jordan’s mom explains the situation to two sales associates.

Unengaged sales associates will direct Jordan’s mom to the toy shelves and let her find a replacement. At best, Jordan gets a new T. rex out of it, but he has to throw his beloved old toy into the trash. The sales associates are relieved to see him leave the store and look forward to the end of their ...

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