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Introduction: towards the highperformance organization

Investors will reward a successful downsizing program, but they place a much higher value on companies that improve their bottom line by increasing revenues.

Pathways to Growth, Mercer ManagementJournal, 3, 9 (1994)

In a fast-moving economic climate, organizations in every sector are having to change just to stand still. Against the backdrop of an increasingly volatile global economy, the focus of many business leaders and investors in recent years has become ever more short term. Increased global competition and the effect of customer choice are driving organizations to reinvent themselves and compete on the basis of speed, cost, quality, innovation, ...

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