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Stimulating people tosustainable levels of highperformance

Your employees start every day with an extraordinary amount of energy, but the amount of ‘discretionary effort’ that people apply to their jobs varies tremendously. One study showed that even in relatively simple jobs the difference in discretionary performance between superior and average performers was 19 per cent.

(Hunter et al., 1990)

Introduction

A high performance organization employs people who are motivated to achieve ever-higher levels of performance. In a successful organization, high performance is achieved not only by its ‘high flyers’ but also by the people who make up the ‘engine room’ of the organization. In this chapter we shall ...

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