The High Performance Organization

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The role of HR in buildingculture

Introduction

In this chapter we shall examine the role that Human Resources (HR) professionals can play in building a high performance culture. If high performance is generated by people, the people-specialist function should be uniquely well placed to act as change agent and culture builder.

In looking at HR's role in building high performance organizations, I shall draw on a range of Roffey Park research projects, including surveys and focus groups of HR Directors, CEOs and line managers (1999–2003). We shall look at some of the dilemmas facing HR as change agents, at how HR can add value in the short-term, and where HR can focus strategies to build sustainable high ...