The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant and a debtor. That sums up the progress of an artful leader.
—Max De Pree
Leadership is spelt S-E-R-V-I-C-E. The call to leadership is a call to serve. If there is one central truth about leadership, it is this: A leader’s greatness is directly proportional to his ability to serve. The more he serves his people, the more he is served by his constituents and customers. Therefore, leaders, real leaders, adopt the mindset of “the one that serves” and not that of “the one that rules.” Like a waiter in a restaurant whose motto is “At your service,” a leader is supposed ...
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