4

Internal Stakeholders

Line Managers and Employees

HR EARNS ITS PLACE by providing deliverables, not just doables. That’s a major reversal for most firms, where HR requirements tend to look like chores to the rest of the organization rather than things that add value. Measuring activities (doables) is often easier than measuring outcomes (deliverables). It is easier to measure the percentage of managers who received forty hours of training than to track the impact of the training on managerial performance. But ...

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