The Human Element

“Why is it that customers looking at new products or services that would dramatically change their lives or business for the better find it so hard to embrace and adopt them? The Human Element cracks the code. It describes the four forces that act against innovation and provides entrepreneurs the insights and tools on how to overcome them. This book is essential reading for any entrepreneur or innovator looking to accelerate adoption of disruptive innovation.”

—Steve Blank, Eight‐time entrepreneur‐turned‐educator and originator of the Lean Startup movement

“Too often marketers rely on features, benefits, and promotion as the way to get customers to adopt a new product or service. But as it turns out, this is only half of the marketing formula. The Human Element makes a critical contribution to the world of marketing by identifying the four primary Frictions that inhibit consumers’ desires to adopt new offers. This book shows readers not only how to forecast these Frictions, but more importantly, how to overcome them. The Human Element is a must read for anyone attempting to launch something new.”

—Philip Kotler, “The Father of Modern Marketing,” Author of over 80 books and Professor Emeritus at the Kellogg School of Management

“An engrossing read on what it takes to open other people's minds. A leading psychologist and a crackerjack entrepreneur team up to demystify the science and practice of convincing people to let go of the status quo. If you've ever been frustrated by people ...