Importance of Understanding and Being Responsive to Emotions
Change affects human beings asynchronously. Staff members affected by the same transformational change can have a range of emotions including anger, anxiety, confusion, empathetic pain, entrancement, fear, and triumph. This chapter highlights possible reasons for resisting change, importance of creating a trusting environment, creating a safe space for staff to express their concerns, and business leaders as co-travelers in the emotional roller coaster.
This chapter starts with an explanation of transformation change and how it is presented in the academic and practitioners’ literature. The human factors determining the acceptance or rejection of transformational change are ...
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