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The Idea-Driven Organization by Dean M. Schroeder, Alan G Robinson

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7

Ways to Get More and Better Ideas

WHEN AN IDEA SYSTEM is launched, rarely is there a shortage of ideas. Front-line employees are already aware of many problems and opportunities that they have never had an easy way to correct before. Here, for example, are some of the early ideas at Big Y Foods:

image (Bakery) Customers often ask if we sell the garlic butter we use to make garlic bread. I suggest we sell it in eight-ounce containers.

image (Checkout) The “tender” key for totaling an order is very close to the “clear sale” key on the touch screen cash registers. ...

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