Nancy came to Jeff's office a little after lunch. Jeff asked her to clear the rest of her day, “just in case.” He knew the request might unnerve her since she didn't know the purpose of the meeting. But he decided it would be worth the temporary stress to have enough time to discern whether she was open to change and perhaps to get the process started.

Nancy sat down in one of the chairs facing Uncle Bob's big desk, and Jeff thought she seemed less than happy to be there.

“How are you, Nancy?” he asked, with considerable interest and kindness.

“I'm fine, Jeff.” Her response was just barely more than curt. “How do you like your new job?”

Though she didn't seem to be interested in an answer, Jeff responded as though she were ...

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