The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

Implementation as a Series of Cycles

For some changes, people do not even have to be told about the change in order to implement it. For example, a computer service department added additional memory chips to all of the computers in the office over the weekend. On Monday, all of the employees noticed that their applications performed much faster. This change resulted in an increase in productivity of the office.

Bob tested the use of safety gloves for the truck loaders. Through the testing, they learned that one specific glove met their needs in terms of protection yet was thin enough that the loaders felt they had control of the equipment, tools, and boxes. They tested it with experienced, inexperienced, small, and large loaders. Bob felt ...