Case Study 4: Improving Safety at a Manufacturing Plant

A manufacturing plant that produced cabinets experienced a number of unprofitable years. Lack of standardized and optimized processes resulted in poor performance in safety, productivity, claims, and quality. Customers were unhappy due to delays in shipments and product defects. Because there was no formal system to make improvements, poor performance persisted. Facing the possibility of a plant closure and the loss of jobs, leaders of the parent organization set an objective to improve performance in the key measures of the plant: safety, on-time deliveries, productivity, and quality. This case study is focused on the work at the plant that began in 2006 to improve safety.
A new management ...

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