CHAPTER THIRTEEN
MAKING THE IMPROVEMENT OF VALUE A BUSINESS STRATEGY
In Parts One and Two of this book, we dealt with making improvements at the project level. The vehicle for improvement was often a temporary team that came together to work on the project. In Part Three, we consider the organization or its operating units within which improvement efforts are done. An operating unit might be a bank, a manufacturing plant, a hospital, a school, or the Department of Motor Vehicles. We also include operating units with just a few employees, such as a primary health care practice, a print shop, a travel agency. Any of these operating units could define the improvement of value as its underlying strategy. This part of the book should draw the attention ...

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