Acknowledgments

I was an innocent bystander in 1998, happily ensconced in the study of innovation at the Harvard Business School when Professor Elizabeth Armstrong of the Harvard Medical School changed my career with an irresistible invitation: "Everyone else is trying to solve the problems of expensive, inaccessible health care by studying health care. I'd bet that if you stood aside the industry and examined it through the lenses of your research on innovation, you'd be able to see things that others can't see." A short while later Dr. Jerry Grossman, then a Fellow at Harvard's Kennedy School of Government, made the same invitation. Jerry was a physician, had been CEO of one of Boston's major hospitals, founder of a leading health benefits ...

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