The Inside Track to Excelling As a Business Analyst: Soft Skills That Can Accelerate Your Career

Appendix A: Bonus Skill: Managing Wafflers

This appendix considers one of the most difficult challenges that Business Analysts will encounter during the process of delivering software development projects. It is those moments when project actors, more specifically end users and stakeholders, cannot make up their minds as to what to expect from a software product whose development a Business Analyst has been assigned to oversee. Let’s consider the waffle in a little more detail.

One of the most insidious aspects of the Business Analyst line of work is encountering what I refer to as the waffle or waffling. In the world of business, it is known as indecision.

Simply put, to waffle is to “fail to make up one’s mind.” To flip-flop, vacillate, and equivocate ...