The INSURTECH Book

“The insurance industry talks a good game about InsurTech but the follow up or delivery isn’t always there. But it needs to be as this great profession of ours is facing a genuine existential crisis. Our traditional ways of working and servicing our customers are becoming increasingly irrelevant. The insurer that will survive in the long term is the one that behaves more like a retail business; pre-empts consumer demand; interacts with customers in the way they want; and views innovation and tech as an opportunity rather than a threat. So it is encouraging to see so many people engaging with the necessity for change in this book. There are many views, opinions and priorities laid out here and it is that debate that we need to bring out of print and into our daily conversations and thinking.”

Amanda Blanc, Group CEO, Axa UK

“InsurTech is on the brink of changing our industry, from the inside and the outside. Never before has it been more important to understand the ideas, trends and drivers behind the insurance digital revolution. The InsurTech Book has a big role to play in helping us build our knowledge base and expand our sense of the possible. So much of ‘the future’ is already with us in some shape or form and this book will help us build our understanding of our fast-changing insurance world.”

Huw Evans, Director General, Association of British Insurers

“In a sector with intense pressure on turnover and margins, and with hungry new players capitalised and circling ready to ...