© Mike Halsey 2019Mike HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_17
17. Gathering Information Remotely
Earlier in this book, we looked at some of the tools available in Microsoft Windows to help obtain detailed technical and diagnostic information about a PC. What happens though if you’re needing to obtain this information remotely?
Clearly, this presents its own set of unique challenges. You might be able to get full control of a PC with the user who is having a problem being already signed in using one of the tools I detailed in Chapter 16, but this isn’t always going to be possible. I want to spend some time then examining some of the different ways that you can obtain technical and diagnostic ...