© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_12

12. Creating Troubleshooting Guides

Mike Halsey1 
Sheffield, UK

How do you go about creating paperwork that can help you manage your workflow, both individually and across teams providing IT support? Throughout this book I’ve detailed the importance of being methodical, defining a clear set of procedures that enable you to achieve your stated aims and goals without fuss, and documenting everything along the way.

This last point is incredibly important when you create troubleshooting paperwork. This is because there is every chance that you won’t be the only person reading and dealing with the paperwork, or the client. Have a think at the different people ...

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