© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_17

17. Gathering Information Remotely

Mike Halsey1 
Sheffield, UK

Earlier in this book, we looked at some of the tools available in Microsoft Windows to help obtain detailed technical and diagnostic information about a PC. What happens though if you’re needing to obtain this information remotely?

Clearly, this presents its own set of unique challenges. You might be able to get full control of a PC with the user who is having a problem being already signed in using one of the tools I detailed in Chapter 16, but this isn’t always going to be possible. I want to spend some time then examining some of the different ways that you can obtain technical and diagnostic ...

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