© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_1

1. An Introduction to IT Support

Mike Halsey1 
Sheffield, UK

There’s often an interesting story as how people got started with a career in IT support. In my case I was a tinkerer; I wanted to know what was inside the case and how things were made. This meant that whenever I had access to a computer, be it my own Sinclair ZX81, Spectrum or QL, or the Apple II or IBM PC that my father brought home from work, I would pull it apart to see what it was made of.

It’s possible really that I could have been an engineer though I didn’t have much of an understanding of semiconductors or electrical resistance. Studying electronics for a while when I was 16 didn’t ...

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