© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_7

7. How IT Systems Are Structured

Mike Halsey1 
Sheffield, UK

As you might have guessed from the first part of this book, IT support is a mixture of detective work, diplomacy, technical prowess, and sifting through masses of data on a regular basis. Well what if I told you that the IT support you provide can also be affected, or problems created by the natural or built environments in which we live and work?

You probably think I’m mad at this point for suggesting that trees, rivers, and skyscrapers can cause problems with computers, and you’d be right. I’ve never seen a single instance of a computer being adversely affected by a giant oak tree, or disrupted ...

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