© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_8

8. The Human Factor

Mike Halsey1 
Sheffield, UK

How the Human Factor and Staff Training Affect IT Systems

People are a problem, a big problem. We’ve already established that nothing ever goes wrong with a computer without a Human being involved in some way. It can therefore be argued that these people simply should never be allowed to use computers anyway, as they just create work for IT pros.

That would be the circumstance in an ideal world anyway, but it would have the unhappy side effect or hampering productivity somewhat, we’d all have to go back to farming.

So why aren’t people trained to use computers? Well the answer to this is complex and varies ...

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