The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

Mike Halsey

The IT Support Handbook

A How-To Guide to Providing Effective Help and Support to IT Users

Mike Halsey

Sheffield, UK

Any source code or other supplementary material referenced by the author in this book is available to readers on GitHub via the book’s product page, located at www.​apress.​com/​9781484251324 . For more detailed information, please visit http://​www.​apress.​com/​source-code .

ISBN 978-1-4842-5132-4e-ISBN 978-1-4842-5133-1

https://doi.org/10.1007/978-1-4842-5133-1

© Mike Halsey 2019

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically ...