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The Journey of the Accidental Leader by Stephen D. Gladis

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Lesson Number Ten:

On People

The next few months for Sammy were like boot camp in the Marine Corps: he slept fewer hours, got up before sunrise, got into the office before anyone, and left after most everyone as he dealt with some corporate whining, straightened out a few business and personnel messes, and managed many changes. Some people quit and moved on to other companies, clients adjusted to the new company that Sammy had shaped, and Williamson Associates embraced a new economy that involved more active use of the Internet than the company had been used to. But under Sammy’s leadership, the company practiced its core principle: keep the client first.

Lots of good things happened to Sammy. Vince became Sammy’s strongest ally, and Mary got ...

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