Chapter 7. Making It Just Work
When your program is ready to release, you exhaustively test the code by running it through every possible scenario.
The same needs to happen with your UX. Before releasing it to users, you need to go through a final review, to ensure that you’ve done everything possible to make it easy to use. This chapter provides a framework to help you do that.
The Key to Everything
As aviation pioneer Antoine de Saint-Exupéry (1900–1944) wrote, “Perfection is achieved not when there is nothing more to add, but when there is nothing left to take away.” That applies to our user experiences as much as to aviation. Before we ship a product or publish a Web site, we need to ruthlessly examine it to see how much user effort we can ...
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