Endnotes

Introduction

1. U.S. News and World Report, 2012–2013, accessed December 14, 2012, http://health.usnews.com/best-hospitals/area/ma/massachusetts-general-hospital-6140430

2. Lester R. Bittel, The Nine Master Keys of Management (New York: McGraw-Hill, 1972), 123.

3. Henry David Thoreau, Walden (New York: Thomas Y. Crowell and Company, 1910), 118.

4. Abigail Klein Leichman, “Supportive Bosses Help Reduce Employee Sick Days,” Israel 21C, March 18, 2012, accessed December 14, 2012, http://israel21c.org/health/research/supportive-bosses-help-reduce-employee-sick-days/.

5. Merriam-Webster Dictionary, accessed February 9, 2013, http://www.merriam-webster.com/dictionary/organize.

Step 1

1. Benjamin Franklin, Benjamin Franklin, Wit and Wisdom ...

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