7 Firms That Surmountthe Knowing-DoingGap

THROUGHOUT THIS BOOK we have not only identified causes of the knowing-doing problem, but have also provided examples from our research that show how these causes can be overcome or at least ameliorated. This chapter provides more detailed case information on three firms—British Petroleum, Barclays Global Investors, and the New Zealand Post—that have been successful at either avoiding the knowing-doing gap or transcending barriers to turning knowledge into action. Each of these more comprehensive cases shows the constellation of factors that create problems in turning knowledge into action as well as the actions and practices that help firms acquire and implement performance knowledge. The organizations ...

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