CHAPTER 10
ANALYZING AND SIMPLIFYING KNOWLEDGE WORK ACTIVITIES
Now that we’ve conquered concepts like organizational capacity and learned to “pull the rope” like Sorensen, it’s time to analyze and simplify knowledge work activities. This is the final missing piece needed to complete our fully integrated, Ford-style knowledge work factory.
As usual, this task seems overwhelming.
But by now, those qualms can be quelled: despite the initially daunting prospect, there are always simple answers. In this chapter, we’re going straight to those answers first—replete with three big plot spoilers. That’s because we’ll need all the time available to dig into the conceptually and technically challenging aspects of activity-level knowledge work standardization. ...
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