Chapter 8

It's Not What Happens, It's What You Do About It

Planning seldom asks, “Then what?” Yet it's precisely the “then what” capacity that gets a team across the finish line. There is always surprise. Power leadership seizes surprise as opportunity to create pride and greatness.

The power of surprise is well documented, from war to new products to death of a key player to real competition in your core market. From all the surprises documented around us, you'd expect that well-run businesses would employ surprise as a core competence and build in a defense against a surprise-rich world. We sometimes see one of these, but seldom both in the same company. It's so rare that you can immediately name the two or three firms that do both well. This, ...

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