Chapter 10

Resilience

The beginning of wisdom is found in doubting. Pierre Abélard said, “By doubting we come to the question, and by seeking we may come upon the truth.”1

The dreadful appeal of change is that it lets us look away from today's challenges to wonder into the future. The power is with today's demands, but the intellectual promise is about tomorrow, compounded by relief from today's intransigent dilemmas. If the answer is balance, how do the best accomplish that?

EXPECTING THE UNEXPECTED

Organizational resilience is informed response to the present, with a bit of good guessing about the future. Its foundation is execution; its future exploits execution and doubt to find opportunity. A surprise is always unplanned. The better way ...

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