2Playback

Schematic illustration of Playback icon. The next BU we stumbled upon in our research on what makes great managers different is a behavior that is so subtle we nearly missed it. We even doubted its significance until we realized it had also been identified as one of the most important BUs for a wide range of professionals, including physicians, psychologists, salespeople, consultants, lawyers, pilots, and hostage negotiators. This powerhouse BU goes by many names. At LifeLabs Learning, we call it the “Playback.”

A Playback is a paraphrase of what you heard someone say. Why does it help you become a great manager faster? Take a look at the following conversation. We're now a few weeks into Mia's role as a manager, and Olivia is starting to open up about her challenges at work. Notice where Playbacks could have made it a better conversation:

At first Mia is proud ...

Get The Leader Lab now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.