The first time you read this book, we recommend you move through it from beginning to end, since lessons in each chapter carry through to all chapters that follow. Don't read passively like you're sitting in on a lecture. After all, this is a lab. Actively reflect on your own behaviors along the way. Ask yourself:
“Do I do this?”
“What might I try doing differently?”
“When can I try it?”
When an insight strikes, pause to jot it down in the margins. For even faster learning, summarize the key points you learned, and share them with your manager, your team, your cat, or anyone willing to listen. Research shows that we learn faster by teaching, a handy phenomenon known as the “protégé effect” (Chase et al. 2009).
Mia the Manager
Throughout the book, you'll get to see leadership in action, much like we got to do through our research. In each chapter, you'll listen in on conversations with a manager named Mia (a composite of our research participants) as she navigates the ups and downs of her role. Mia is a first-time manager with a common story: she's inexperienced, overwhelmed, and determined to do a good job. There's just one thing about Mia that is decidedly uncommon. She has a magic Do-Over Button. That's right. While the great managers we studied “replayed” their management moments in their minds, Mia has the unique advantage of going ...
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