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The Leadership Capital Index by Dave Ulrich

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CHAPTER 9Talent Management Processes

Investors Want Organizations That Manage the Flow of People

We know it matters. Some go to war for it. Professional sports teams draft for it. Actors and musicians audition to show they have it. CEOs consider it the ultimate solution and try to manage it. Agents contract for it. Some are innately endowed with it; others strive diligently to earn it. All try to grow it. Talent.

Talent matters, but talent management processes matter more, because those processes are what ensure a continuous flow of future employees and the skills they possess, not just reliance on the current talent. McKinsey’s 2000 study, The War for Talent—now a classic—highlighted the importance of investing in an organization’s talent management ...

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