Chapter 2. Managing Decision Moments
Communication is in the mind of the recipient. You're just making noise if the other person doesn't hear you.
—Jay Sidhu, CEO, Sovereign Bank
Connecting the dots means linking people and what they do to the business strategy, vision, and goals. To connect the dots, communication must be managed in ways that many business leaders haven't thought about.
Usually, when leaders first speak of improving communication in their organizations, what's in their minds is improving top-down formal communication, such as memos, employee publications, videos, and the intranet.
Communication is all of this, true. But it's much more.
Communication encompasses technology, telephones and e-mail messages, conference room presentations, ...
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