The Leadership Star

THE LEADERSHIP STAR: A SUMMARY

The following pages summarise the Leadership Star framework and the book's key points as a quick reference for readers.

Background

‘Engagement’ measures the extent to which an employee is psychologically committed to their organisation and the work that they are doing. Organisations typically calculate overall and business unit level engagement scores through staff surveys provided by firms such as Aon Hewitt or Gallup, enabling them to compare their results with those of other organisations.

Although many factors contribute to an organisation's success, statistical research demonstrates that organisations with high engagement tend to deliver better results across a range of financial, customer and employee measures. And while high engagement sometimes is itself the result of high performance, an organisation that consistently attracts and retains high performers — and provides an emotionally engaging environment in which they can thrive — is likely to outperform competitors over time.

Leaders who focus on building engagement among their people therefore increase the chances of building sustainable high performance — as well as giving them the personal satisfaction of knowing that they have been able to have a positive impact on other people's lives.

The Leadership Star framework

While ‘macro’ factors — industry dynamics, competitive position, external reputation, compensation structures, training programs, and so on — can affect an organisation's ...