11Are Wasteful Delays a Risky Proposition
THE RISK OF WASTE
One of the most common impediments to high performance is waste. Waste is essentially anything that prevents an organization from meeting its customers’ requirements. (1) This concept can also be defined as anything a customer is not willing to pay for. (1) Irrespectively of how it's defined, waste is bad and must be addressed at every turn.
Over the years, it's amazing how many organizations have repetitive and extraordinarily costly leadership meetings to discuss the same issues over and over. Some of the most common leadership inquiries during these meetings are as follows:
Why can’t we meet customer expectations consistently?
Why are our costs increasing ...
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