9The Risk of Non-Utilized Talent

DOI: 10.4324/9781003372707-9

WASTE DEFINED

Waste is one of the most often overlooked and misunderstood concepts in leadership circles. The million-dollar question is why? Are leaders not trained properly to understand waste? Is waste an overly complicated topic that requires extensive training to understand? The short answer is that waste is unfortunately very common, requires only basic insight, and many leaders don’t value the impact of waste. Thus, it's not a top priority in many leadership circles.

This concept can be viewed on a spectrum. On one end is waste and the other end is represented by value. Value in simplest of terms is anything a customer is willing to pay for. (1) Regardless of industry, customers ...

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