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Chapter 3
Understanding Little’s Law
DYLAN AND AMELIA HAVE A CUPPA
Dylan Smith was a self- employed exec-
utive recruiter in Washington, DC.
He maintained a small office with a
staff of two near the White House.
His clientele were mostly government
agencies and security- related busi-
nesses and consultancies.
Because of the continually chang-
ing political environment on Capitol
Hill, relationship management was
an important part of his job. He spent
a good deal of time schmoozing at
various political events, which he
enjoyed, but which made it difficult to be home for dinner with his
wife and three daughters without significant attention to his schedule. ...